RETURNS
All sales are final. Due to the limited quantity made per design, we do not accept returns or exchanges for change of mind, size, or fit. If your item arrives wrong or damaged, email support@kreativeliving.us within 7 days of delivery with your order number and a photo showing the issue, and we'll remake it. If we can't remake it, we'll refund you to your original payment method within 5–7 days. Return shipping for wrong or damaged items is on us — please contact us first and don't ship anything back until we confirm.
ORDER NOT DELIVERED
If your tracking number shows that your order has been delivered but it is missing, please contact us within 2 business days. At times it will be required to file a claim with usps as well as a police report that will have to be provided to us.
In the scenario where multiple attempts are made to deliver a package and the items are returned to the us, it is the buyers responsibility to pay for the re-shipping of the items. If the buyer wants to cancel their order instead of reshipping the package, their is a 20% restocking fee of the order total plus any shipping fees.
CANCELLATION ORDER POLICY
Since all of our orders are custom and made to order, you can request a cancellation within 24 hours of placing your order by emailing support@kreativeliving.us with your order number and the name on the order. If your cancellation is approved within 24 hours, a 4% transaction fee will be deducted. After 24 hours, we cannot accept cancellations, because the item is made to order.