Help Center

What Makes Kreative Living Different

You may have asked yourself, what makes this brand any different than all the ones I see online or at the mall? That's a valid a question and we love to answer it for you. 

First off will start with the way it's made. We decided that we would take a different route when it came to the way we made our clothes. Instead of going with the typical gildan products that 99% of brands use (Nothing wrong with it by the way, beside the fact that it's not eco friendly ) we chose to offer higher quality products. Not only did we want to offer higher quality products, we decided to make it eco-friendly because at the end of the day we believe the world is fully aware of the damage that humans have done to our planet, and it doesn't make sense to keep doing the same thing and expecting different results.

Second of all, we give back with every product. In addition to making our clothes eco friendly, we wanted to take it a step further. We decided that every product that we put out, should serve a purpose and make a difference. That's why every Kreative Living product in our store helps by either planting trees or donating 10% to a charitable organization that aligns to the designs concept. It should't matter if a company is big for small like in our case, we believe that collectively all businesses especially those in the sectors that have negatively impacted the environment, should make a positive difference and give back. 

Third of all, we make our very own custom product with our hemp tees.  That's right, we decided that we would make our very own fabric from scratch. Our hemp tees are the definition of the future. We like to think of it as the tesla in the fashion industry. We hope we pave the road for other brands to start using more sustainable fabrics such as hemp because we're at a pivotal point in history where our planet needs us to do something different. 

Lastly, all of our designs are made to impact your consciousness in a positive way. Whether it's about bettering yourself, the people around you, creating self awareness for important issues, or just wearing a message that will make somebodies day, we want Kreative Living to benefit your state of mind.

We hope this answers your question of why Kreative Living is not your average clothing brand.

Business Hours & Contact Info

• Our customer service team is available from monday-friday from 10am-5pm pst time (california time) You can reach us via email at support@kreativelivng.us .Please allow at least one business day (excluding weekends and holidays) for a response to your inquiry. 

Can I be a brand ambassador?

• We'd love to add to our team of brand ambassadors. If you're interested in repping Kreative living please visit the following link https://kreativeliving.us/pages/become-a-brand-ambassador and submit the necessary requirements. Our team will look into your request and respond within 7 business days. 

P.S: if you reach out to us via instagram or facebook wanting to collaborate because you genuinely like what Kreative Living is about, make sure that you are actually following us. There is nothing less genuine then reaching out to a brand and telling them that you "LOVE" the message and clothing  only to see that you don't even follow the brand that you claim to "LOVE." C'mon now! lol

Do you guys hire graphic designers? 

While the majority of our designs are made in house, we do from time to time hire an up and coming artist.. If you'd like to design for Kreative Living, reach out to us via email at support@kreativeliving.us Make sure to include your portfolio, social media accounts or anything that show us your skills. If we feel like you're a good fit will be more than happy to give you an opportunity to work with us.

Do you offer wholesale 

• If you have your own retail store and would like to carry Kreative Living products, please contact our support team at support@kreativeliving.us and include the following and our team will get back to you within 3 business days. 

1. Business type
2. location
3. website if applicable

Does it really take 60+ days too make your hemp tees? 

• Yes, it really does take that long. In fact with covid-19 it's literally taking almost 3 times as long. It's crazy! Since our fabric is custom made from scratch the process is time consuming and when we say it's limited, we're not lying. 

Does that mean that it will take 60+ days for me to get a hemp tee?

• No, if you see that our hemp tees are available on our site, that means that they are already in stock. The 60+ days is what it takes us to make them and put them up for sale on our site. 

What makes the hemp tees different then a regular organic cotton t-shirt?

• Where do we start with this! Well, to put it simply it's like comparing a hybrid honda to a tesla. They're both reliable, good for the environment, and they both serve their purpose. Do you see where we're going with this? In all seriousness, hemp is a fiber that has literally over 20,000 uses. You can build a f****g house with it. We decided to use hemp because it is 4x stronger than regular cotton, uses WAY less water than cotton, last longer, feels better, and overall is just a higher quality product. Yeah it's more expensive, but it's genuinely worth it. Don't forget that when you buy any of your products you're LITERALLY helping make a difference in the world. So whether you choose to buy a hemp tee or any other of our organic cotton products, you're consciously making the decision to support a brand that gives back. 

How many do you produce? 

• Since we're a small family owned business and aren't a multi million dollar operation YET, we are only able to make a limited supply of our hemp tees as well as our other products. We would love mass produce our hemp tees and make sure we never run out, but right now that is not an option. So if you see that we have some in stock, make sure to cop it because once we're sold out you will not be able to get your favorite designs for a long time, or possibly for ever as we may not remake the same design again.

I placed my order on ____ days ago? why haven't I received a tracking number? 

• Due to the high volume of orders that we are experiencing and the extra precautions that we are taking during covid-19, processing time can take up to 7-10 business days which excludes weekends and holidays. This time is seperate from the shipping time. As soon as your orders ships out you will receive an email or sms notification with your tracking information. 

How do I track my order? 

• Once your order is shipped out you will receive and email or sms confirmation with your tracking number. You will be able to follow your package and see when it's scheduled to arrive. 

I placed an order but i did not receive and email confirmation

• This typically happens when a customer either checks out with just their phone number or there is a typo on their email address. If you know that you inputted an email address please make sure to check your spam/junk folder and if you don't see it in there is probable that there was a type when inputting it. If you believe this is the case, please contact us at support@kreativeliving.us with your full name and phone number and email that you used to place your order.

I placed an order but forgot to use a discount code

• If you place an order and there is a discount code available, it must be used at the time of purchase. We are not able to add any discounts to orders after they are placed. 
  

I only received a partial order

• In the rare occasion that your received a partial order, please make sure to contact us within 3 days of receiving your order.

My order was canceled 

• Your order may be canceled if it is flagged as potentially being fraudulent. In cases where we get an alert from our payment processor of potential fraud, we contact the customer and ask them to verify the purchase by providing verification that they approved the purchase. If we don't receive a response within 5 days we automatically cancel the order.

Payment Methods

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal, Afterpay, Klarna, Sezzle and other fast checkout options.

Charged But No Confirmation was provided

• If you attempted to checkout but did not receive an email confirmation or your card was declined, you may see a temporary hold on your bank account for the amount that you were going to pay. This is held by your bank account and it is typically put back into your account within 2-3 business days. 

Processing Times

• Due to the high volume of orders that we are experiencing and the extra precautions that we are taking during covid-19, processing time can take up to 7-10 business days which excludes weekends and holidays. 
• The Processing time is separate from the shipping time. 
• All orders are processed in the order they were received
• If it has been longer than 7-10 business days please contact us at support@kreativeling.us with your order number and full name on the order. We will look into immediately and see if there are any issues with them

Pre-Ordered Products

• If you purchased a pre ordered product along with an in stock product, the full order will not begin to get processed until the pre ordered product is available. 
• Processing times for pre ordered products doesn't begin until the available date listed on the pre ordered product page. 

What are your products made of? 

• All of t-shirts, long sleeves, sweatshirts, and hoodies are made 100% eco friendly.
• Our hemp tees are made of a custom made fabric combination of hemp and organic cotton. 

Do you offer plus sizes?

• We currently only offer sizes up to 2XL

Do your products shrink? 

• If you follow our washing instructions listed on every product page you will allow for your garments to only have a minimal shrink where it will essentially be unnoticeable. 
• If you use a dryer make sure to do it a low setting 

How do the products fit?

• All of our products are true to size and offer a regular fit. We highly recommend that you check the size guide on every product page to help you decide what size to go with. In the size there is also a model picture with the size that the model is wearing as well as the height and weight of the model which will help you choose your preferred size. 

We are currently not accepting any returns or exchanges. All sales are final. Due to covid-19 and for safety of our staff we are not able to make any exceptions. 

• If there is an issue with your order you must contact us within 3 days of receiving your package.  Please make sure to email us at support@kreativeliving.us and include your order number, full name on the order, and the issue you are having. 
• If for any reason we do authorize a return, all items must must be in brand new and unused condition, have all of the original tags and packaging, be free of any odors, and shipped back to us within the stated time provided. 
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• When returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
• If a refund is approved,  it will be processed and a credit will automatically be applied to customer's credit card or original payment method. Please allow 3-5 business days for it to reflect on your statement. 

Order Cancellations

• All orders are final once an order is placed. 

I Received A Damaged Item:

• In the unfortunate scenario that there is an issue with your items please make sure to contact us within 3 days of receiving your order by emailing us at support@kreativeliving.us Please make sure to include your order number, full name, and email address. It will also be required that you submit pictures to us with any issue that you encountered and we may require more once we look into your claim. 

PREPARED DEMO CONTENT

Shipping destinations:

• We ship worldwide via usps. If you are an international customer it can take up to 20 business days depending on your choice of shipping. 

Shipping times:

• Shipping time will depend on your choice during the checkout process. Typically most orders arrived in 2-5 business days after they have been shipped out. 
• International orders take up to 20 business days to be delivered via Carrier usps first class international mail.
• Shipping time might vary depending on location, shipment method and other factors that is out of our control. 

How do I track my order? 

• You will be able to track your order with the tracking number that we provide to you via email or sms once your order is shipped out. 

Package shown as delivered: 

• If you're package is shown as delivered but you have not received it, you must contact usps immediately and open a case with them to figure out where it's located. We do not take responsibility for any package shown as delivered.

Packages Returned to us

• If your package is returned to us due to an incorrect address, it is the buyers responsibility to pay for the reshipment of the package. 
• If usps made the mistake of not delivering the package and ships it back to us we will reship it out again free of charge. 

Washing Instructions

To make sure that your Kreative Living products last a lifetime, it's important that you follow our recommended washing instructions. 

• Wash with like colors
• Do not bleach
• Hang dry when possible
• In case you do have to tumble dry use a low setting
• Flip inside out when ironing to prevent ironing order designs
• Do not iron over designs. 

Who we donate to

• One of the great benefits of supporting Kreative Living is that you genuinely make a difference when you wear our clothing. Each product helps by planting trees or by donating 10% of the profits to a charitable organization that aligns to the designs concept.